Refund Policy for Wolf3D

Refund Policy for Wolf3D

Effective Date: May 8, 2026

At Wolf3D, we strive to provide high-quality 3D rendering, visualization, CGI, modeling, animation, and digital design services. Due to the custom and digital nature of our work, this Refund Policy explains when refunds may or may not be granted.

1. Digital Service Nature

All services provided by Wolf3D are digital and custom-made according to the client’s specifications. Once work has started or files have been delivered, the service is considered partially or fully consumed.

2. Refund Eligibility

Refunds may be considered in the following situations:

  • Duplicate payment made accidentally

  • Order canceled before work has started

  • Inability to deliver the agreed service due to our fault

Approved refunds will be processed using the original payment method whenever possible.

3. Non-Refundable Situations

Refunds will generally not be provided for:

  • Completed or delivered projects

  • Change of mind after work has started

  • Delays caused by missing client materials or communication

  • Minor differences in artistic interpretation or design preferences

  • Services already approved by the client during the revision process

  • Additional work or revisions requested outside the original project scope

4. Revisions

Client satisfaction is important to us. Reasonable revisions may be included depending on the project agreement.

Additional revisions beyond the agreed scope may require additional charges.

Clients are encouraged to communicate any requested changes clearly during the revision process.

5. Cancellation Policy

Clients may request cancellation before production begins.

Once project work, modeling, rendering, animation, editing, or other production activities have started, cancellation requests may only qualify for a partial refund depending on the amount of work already completed.

If the project has been fully completed or delivered, the payment will generally be non-refundable.

6. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute, we encourage clients to contact Wolf3D directly so we can attempt to resolve the issue professionally.

Fraudulent, abusive, or unjustified chargebacks may result in the suspension or refusal of future services, to the extent permitted by applicable law.

7. Refund Processing

If a refund is approved, it will generally be issued using the original payment method whenever possible.

The time required for the refund to appear in the client’s account may vary depending on the payment provider, bank, or financial institution.

Wolf3D is not responsible for delays caused by third-party payment processors or financial institutions.

8. How to Request a Refund

To request a refund, clients should contact us with:

  • Full name

  • Order or project reference, if available

  • Date of purchase

  • Reason for the refund request

  • Any relevant supporting information

Each request will be reviewed based on the circumstances of the project and the applicable terms of the service agreement.

9. Contact Information

For refund requests or billing questions, please contact us:

Wolf3D
10 Rue de Rivoli
75004 Paris
France

Email: contact@wolf3d.store